Do NOT book with BLISS or Rebecca! Extremely incapable!!!
Do NOT book with BLISS or Rebecca! Extremely incapable!!!
Myself and friends hired Rebeccas service for a friends wedding as it’s always a nice idea to get pampered. We figured with Rebeccas reviews (OLD) she would have the basic skills needed to fulfil our requests. Not only did Rebecca fail to provide the hair style requested she did not manage her time effectively. I asked for a side braid with a fish braid pony tail, Rebecca did a messy side braid and a plate. (See below pictures) It took her 15 minutes, she did not use hairspray and it came out within 2 hours. Rebecca charged $115US. She also provided makeup service but her kit is not professional. She did not prime nor did she have a range of foundation colours not to mention she did not even have brushes to blend. We are not sure if her kit was even sterol to be using on paying clients. Rebecca advises her co-worker forgot her kit and this is why she was using her own. This is not her clients problem and if this is the case it should have been explained and the fee adjusted. This resulted in rebecca using her clients kit but her fee did not sway. She is extremely incapable and would not last a day in the Australian fashion industry. Given Rebecca ran so late and provided a poor level of skill/service it resulted in all clients in tears with barely any time to re-do what Rebecca had done before the wedding commenced. She spent no more then 15 minutes on each client! We reached out to Rebecca to explain our concerns professionally to which she basically said she did not care and that there are many issues in the world and this is not one. If you’re a bride do NOT indulge in Rebeccas dodgy service. She has the ability to ruin your special day. When I think of the service provided by Rebecca it near brings tears to my eyes as I genuinely feel like she robbed us! She is a con artist not a make up-hair artist. Do your self a favour and book with Mary Carman. She made our bride look like a rockstar! Thank god!
Experienced: August, 2019
Response from Owner/Manager on 08-16-2019
I purposefully took a few days to reflect on this review to determine how I would respond.
This is my response…
I am alarmed regarding the tone of this review – especially since the day the services were rendered, this guest stated that she was happy with her end result and thanked me.
This guest received her entire hair service, curling, hair spray and all details, according to our consultation together prior to me even touching her hair. A few moderations were made, with her consent, and when finished and shown to her at a 360 degree angle, she said it was great.
Any guest who requests a finished look that has hair left down is for-warned that the potential for the curl to drop, and in some cases even fall out entirely, is high due to the humidity (especially in July, August and September).
This guest did not pay for or receive a makeup application, so any comments made by her regarding these services are unwarranted – those of which she was not even in the room at the time.
Bliss, myself and my team are professional hair and makeup artists with over 30 years of experience.
All of our equipment and products are well maintained, sanitary and updated.
All services were quoted months prior to the venue date in US dollars, were agreed to and the deposits were paid. It is not the responsibility of Bliss for currency exchanges outside of US dollars or Pesos (which is stated in the contract).
Unfortunately, this guest contacted me weeks after her service was rendered with her concerns (out of the blue – as I stated above, when asked if she was satisfied with her end result look, she said yes) and demanded that I refund her money. I explained to her, in the response to her original outreach to me, that myself and my team asked everyone if they were satisfied, stayed on-site longer than originally scheduled to ensure so, and I actually assisted another guest when we finished attaching her faux ponytail for her – free of charge. My team never leaves a venue or a group until everyone is signed off. This was the case with this guest and their entire group that received services.
Her last email exchange with me directly, before this review, was one threatening me that if I didn’t refund her money, that she would be writing a bad review.
The scenario I have to equate this behavior to is as follows:
I go to a lovely restaurant with my girlfriends. We all enjoy champagne (which I actually did bring for this group booking to the venue that day as a gift), appetizers, a lovely meal and desert. The owner, as well as the wait staff, do everything that they can to make our experience wonderful and at the end ask if we were satisfied. My group and I say yes, thank you and we really enjoyed our meal and our time with you.
Now… nearly 3 weeks later, I email the owner and tell them that “no, I now realize that I was not happy with my meal” and threaten the owner that if they do not refund my money, that I will write a nasty review.
Being a professional in my career and a business owner, this I do not understand, nor will I tolerate.
And I honestly don’t believe that anyone in my position would have chosen to respond differently.
Bliss, and myself, have carried a 5 star review status since we opened our doors in 2014, with recent review postings, and I refuse to be threatened over a situation that was never brought to light at the time it was happening.
I have a sincere challenge with people that patron establishments, in this situation vendors, who do not speak up honestly when being genuinely asked if they are satisfied, and then make threats after the fact from the hidden wall of their computer. It is unjust, it is unfair and it needs to stop.
Myself and my team at Bliss have never left an event without making certain that everyone is satisfied, or correcting anything that may be needed – including if someone is unsatisfied or requests any changes. And if given the opportunity, this could have been corrected at the time… but not weeks later out of nowhere.
I would lastly like to note that our team spent hours with this entire group, as we provided mani-pedi services as well. Bliss, up until this unfortunate situation, sincerely enjoyed our time with these women and we were even able to convince a husband to receive his very first pedicure… which he loved!
At Bliss, we take pride in our work, everyone is highly trained in their field, we are always committed to ensuring the optimum outcome for each guest and it is our commitment to deliver satisfactory services.
While I will always appreciate constructive criticism, being threatened is another situation entirely.
I honestly feel sorry for this person and their inability to communicate openly. I hope that she is able to develop this skill for herself in the future.
And this wedding was on July 14, 2019 - nearly a month ago.