One of the most expensive gel mani/pedis I've ever paid for, (and I've had them done in Paris!) and began to chip the next day and peeled off entirely 4 days later. I even brought my own product that I use locally to be sure this wouldn't happen. Many of our nails had gel polish painted onto our cuticles, thus the immediate peeling. I was also more than clear we wanted two of us to get our mani/pedis done at the same time; i.e. four manicurists. Two manicurists were available and we skipped the lotion massage 3 hours in as we just couldn't take any more. Best to get your nails done before you leave home.
Experienced: December, 2015
Response from Owner/Manager on 01-09-2016
While I apologize for your dissatisfaction in your service at Bliss, I feel it necessary to share more information to any potential readers:
The above review was a booking for 2 people, a bride and her mother. When they arrived at Bliss, they relayed to me that they had brought their own Gel polish with them of another brand. They were informed that we could not guarantee the results. Bliss uses exclusive OPI products with an extensive selection of shades in both Classic and Gel polish. The bride and mother opted to have their manicure and pedicure done using the product they brought. When I became aware that the mother was having a challenge with her polish adhering, I contacted her immediately to reschedule her for a complimentary manicure using OPI. After several attempts to do this, as well as offering to go onsite to her villa personally, she was unable to reschedule due to her schedule.
Both guests services were given simultaneously, while they sipped on champagne discussing the wedding details. (I actually did receive a hug from this guest thanking me once finished - and was told she would be writing a wonderful review for us based on her experience that day).
Bliss prides itself on providing a tranquil place to be pampered in and our guests regularly enjoy a mimosa while relaxing during their services,.. some often so relaxed that they have fallen asleep on the extremely comfortable pedicure throne that I personally designed... including this one!