Agressive owner attacking clients with Motorcycle helmet
On October 3 rd 2017, I attended Restaurant Mamma Mia in Sayulita for dinner with a friend. From the beginning, the waiter seemed to be in not the best mood, and showed a little bit of an attitude during dinner. Before ordering, I asked if he took Credit Cards, to which he said he did.
When we finished or dinner, I asked for the bill, and decided to pay for it with my debit card, which their CC machine declined. The waiter was rude about it, and made expresions basically saying that “if we did not have any money, why would we order food?.” I pulled out another card, this time a credit card, which his machine “declined” and we went ahead and did the same with 2 other cards (total of 4) which where all “declined”, and he kept on getting more rude each time.
I have lived in Sayulita for 11 years now, and fortunately run a successful and well know business in town. I offered to leave a business card, and ID, and go over first thing the next day, to pay for dinner, which he declined, and informed he was the owner of the restaurant, and wanted his money NOW.
Ok, so, I told him I would head out to an ATM and bring him the cash, he was really rude, and said one of us had to stay there while the other went to the ATM, I did not feel comfortable with that and offered to leave an ID and my phone, which he declined.
We where pretty upset by then, so we took of regarless of what he said, and went to the nearest ATM to get cash. Once we where comming back with the cash to pay him, I checked my phone, and noticed I had received an email from my bank confirming that I had been charged for the dinner, hence, I made it back to the restaurant to show him the email, so that there where no misunderstandings.
Once at the restaurant, I showed him the email with the charge on my card, and he said he would not accept that, cause his machine was not recording it. Again, I offered a business card and told him we could both double check with our banks, and figure it out the next day (my business is 2 blocks from the restaurant), again he was rude and declined.
By now, I was really upset, told him that as a business owner, and as a foreigner (he has an Italian accent), he should be more respectfull to his clients and to Mexican Nationals, and well, he said I should watch out because "something bad could happen to me", yikes, who is this guy??
As I was leaving, he grabbed a motorcycle helmet of one of the tables, and tried to hit me with it, however, other clients in the restaurant stood up and stopped him.
We left, never invited to visit again, and I would tell anyone coming to visit or living in Sayulita, not to support businesses like this.
Experienced: October, 2017