Casas de Primavera Property Management

Experience:
    » 15 years managing over 20 homes and villas
    » Average of 10 year relationships with both owners and staff
    » Superhost, listing score avg 4.95, 4% guest return rate
Our commitment to quality:
    » Three-home limit
    » Long-term relationships with owners and staff
    » Commitment to staff and community well-being
Offering:
    » Ground & Listing management
    » Garden & Pool specialization
    » Photography & photo editing
    » Local office on the Plaza
    » Bi-lingual and Bi-cultural
    » Serving Sayulita exclusively

Why choose Casas de Primavera?
Full-Service Ground and Listing Management: We cover everything from conscientious property care and project management to listing management and guest interaction.
Specialization in Private Properties: We are ideally suited for private properties with pools and gardens, and ensure that your home receives specialized attention.
Local Office - Galeria Primavera: Centrally located for convenience, our office serves as a hub for management activities and a welcoming space for owners and guests alike.
Dedicated Team with Long-Term Relationships: Our managers and staff, including Ilse, Cynthia, Mariana, Alex, and Jennifer bring expertise, passion, and a sense of community to every aspect of property management.
Superhost Status and Stellar Reviews: Our properties boast an average listing rating of 4.95, with a 4% year-on-year return rate from guests, reflecting our commitment to excellence.
Commitment to Staff and Community Well-being: We believe in fair compensation and security for our staff, ensuring a happy team that reflects positively in their interactions with guests.
Data-driven management helps optimize your business, keeping it competitive.
Excellent guest services maintains high guest satisfaction and positive reviews, vital for the reputation and attractiveness of your vacation rental. We aim to enhance the overall guest experience, leading to higher satisfaction, better reviews, repeat bookings, and positive word-of-mouth referrals. This is especially important in competitive vacation rental markets like Sayulita, where an exceptional guest experience can set a property apart.

Unmatched Maintenance and Upkeep: 
At Casas de Primavera, We understand the unique challenges of Sayulita's tropical climate. Our maintenance services are specifically designed to manage these conditions, ensuring the longevity of your property and the comfort of your guests.
❁ We prioritize keeping your home in perfect condition. This includes preventative maintenance, repairs, fumigation, pool & garden management, as well as housekeeping, etc.
❁ We ensure every amenity is in peak condition, maintaining and protecting your property from the challenges of heat, humidity & summer storms. From the swimming pool to air conditioning systems, drainage to pest control, as well as power & water management, our maintenance services are designed to handle Sayulita's tropical climate and tenuous infrastructure, ensuring guest comfort and property longevity.
❁ Ilse, our property manager, coordinates and oversees maintenance and repairs. She is thoroughly prepared with the expertise to proactively address the needs of your home. She has long-standing solid relationships to specialists of all kinds relating to property maintenance and remodeling. 
❁ Led by Alex, our expert in horticulture, we maintain lush gardens and pristine pools, enhancing the tropical experience for your guests.
❁ Cynthia and Mariana, our cleaning professionals, are known for their thoroughness, ensuring every corner of your property is spotless.Their attention to detail is a cornerstone of our service quality.

Rigorous Security and Safety:
Your property's security is paramount. We implement the highest safety standards and security measures, providing peace of mind for you and your guests.
❁ We ensure that properties under our management meet our high safety standards; this is the starting point of our management journey with you.
❁ Assurances include equipping environments with such things as hotel-style safes, digital locks, and secure perimeters and teaching guests basic security procedures.

Personalized Property Management:
We tailor our services to meet the specific needs of your property, ensuring it receives the care and attention it deserves.
❁ With your help, we identify your property’s quirks, history, and potential issues, which allows for more effective management and problem-solving.
❁ We maintain direct communication with property owners, ensuring their specific concerns and desires are understood and addressed effectively.
❁ Ilse directly oversees the various aspects of property management, ensuring that services are executed in line with the owner’s expectations.
❁ We intend to establish a strong, trust-based relationship with you, in which we understand your preferences and long-term goals.

Expert Construction and Renovation Oversight: 
With a history of excellence in construction and project management, we oversee any renovations or upgrades your property needs, paying special attention to quality to enhance your property's value and appeal.
❁ Ilse has managed countless building projects over the years, including building perimeter walls, remodeling homes from neglected buildings into stunning vacation rentals, building large palapas, and cultivating tropical gardens. Her artistic talent is evident in the furnishings she designed for these homes, including traditional wrought iron work, wooden tables & chairs, and cushions she sewed from local Mexican woven textiles to complement her commissioned wooden couches.
❁ We seek to maintain high construction, design, and materials standards.

Financial Management and Reporting:
Receive detailed, transparent financial reports, giving you a clear view of your investment’s performance, helping you make informed decisions.
❁ Bill Payments: We manage and pay routine bills associated with your property, such as utilities (electrical, water, internet), maintenance costs, and annual property taxes.
❁ Accounting and Bookkeeping: We keep accurate financial records for all transactions related to the property.
❁ Financial Reporting: We provide detailed financial reports to property owners, which include income statements, expense reports, and cash flow analysis, as well as occupancy rates and booking sources and revenue. 

Data-Driven Marketing and Booking Management:
❁ Led by Jennifer, advertising is managed on Sayulita Life and Airbnb.
❁ Our services cover photography, photo editing, listing setup & maintenance, booking guests, interacting with guests from booking to post-checkout, review generation, data collection and subsequent analysis.
❁ We leverage data analysis, improving guest booking, pricing strategies, and property success.
❁ Each guest booking and review is analyzed, turning this information into relevant and actionable insights for how we can improve.
❁ Operational and guest segmentation analyses are also performed.
❁ Occupancy rates are balanced with total income & costs, ensuring your investment yields the best possible returns.
❁ A data-driven strategy helps us address persistent issues, fine-tune pricing strategies, and identify subtle relationships between property features or management activities and their influence on success or failure. 
❁ As a result of this continuous cycle of improvement and optimization, listing ratings, guest bookings, and revenue increase over time.

Proactive Online Marketing: 
❁ We transform your prperty's digital footprint into an attractant for high-quality guests, who reflect the excellence, competence and quality of your beloved vacation home.
❁ SEO optimization for increased online visibility.
❁ Photos optimized for higher algorithm and guest engagement.
❁ Unique property details & amenities are identified and used to create captivating listing descriptions that attract discerning guests who appreciate these specific features. 
❁ Marketing is targeted to discerning guests who value quality.
❁ Strategies are specifically adapted for Airbnb and Sayulita Life.

Guest Services and Experience: 
From seamless check-ins to providing local insights, we ensure every guest has a memorable stay, leading to excellent reviews and repeat bookings. We communicate quickly and professionally with guests, and set expectations to ensure positive reviews.
❁ Check-In and Check-Out Services: 
Provide an independent, hassle-free self check-in and check-out process.
Offer bag storage options and flexible check-in/out times when possible.
Provide detailed instructions and guidance for property amenities.
❁ Recommendations:
Recommendations for dining, activities, and local attractions.
Recommend rentals for cars, golf carts, surf boards, baby gear, & laundromats.
❁ 24/7 Guest Support:
Offer round-the-clock support to address any issues or questions.
Provide a local contact number for emergencies or assistance.
❁ Feedback and Review Management:
Encourage guests to provide feedback on their stay.
Actively manage online reviews. Communicate with Airbnb & Sayulita Life representatives for resolutions
Use guest feedback to make continuous improvements in management and property features.
❁ Safety and Health:
Ensure the property adheres to the highest standards of cleanliness and safety.
Provide information on local health facilities in case of emergencies.

Property Manager:
Ilse is your property manager. She has been living full-time in Sayulita since 2003 and has managed vacation rentals at Casas de Primavera since 2006.
❁ She has managed over 20 homes and villas in Sayulita over the years, where she has been responsible for complex projects of improvements and repairs. Many of these homes had been with her for an average of 10 years.
❁ Prior to moving to Sayulita, she was a partner in her family's property development and construction business. She had the opportunity to participate in the construction of chalet-style homes. This hands-on experience provided her with an understanding of the building process in all its complexity.
❁ These formative experiences laid the foundation for her future career in property management, where she combines her practical knowledge of building with her passion for design to create beautiful and comfortable spaces for her clients.
❁ Ilse is bi-lingual (English (native) and Spanish (adopted)). She considers herself a citizen of the Sayulita community; giving back is of primary importance to her.
❁ Ilse studied biology at university, graduating with a degree in molecular biology. 

Listing & Booking Manager:
Jennifer is Ilse's sister and your listing & booking manager. She lives in Seattle, WA.
❁ She joined Ilse at Casas de Primavera in 2016.
❁ She studied chemistry and biology at university, earning degrees in both. She has a background in research.
❁ Jennifer is fluent in German, having spent her childhood, received an education, and pursued her professional career in research there.