Crooked wheels. Angry customer service. Unapproved credit card charges. Bonus: you get called “crazy” if you complain. 🤷‍♀️ Maybe caught them on an off day?

Rented our cart for 4 days Nov 2021, makes it fun and easy to get around, just watch out for the locals driving 😳
Deposit hold came back fine on our card, just took awhile…The beautiful spinning wheel of meat at Tacos Al Pastor Tal Ivan is the BOMB!

I arrived to receive my golf cart later than expected due to traffic and a day late because I was confused about the dates ( i notified Roy). When I arrived, Roy said to me, “ you’re lucky that you showed up, you’re deposit was going to expire in an hour”. Then he pulled away and told me going to have to wait. Then he messages me and told me “do not drive through any puddles”- well sayulita is full of puddles, so that wouldn’t be possible- then he said just bring the car back, then he said to me “stop complaining” I’m friends with your husband (a local). Then Roy messaged me and told me I had to pay in cash after he already put a 10k pesos hold on my CC.

I am a previous property manager in sayulita. I’ve been here for 15 years. I used roys before and thought it would be nice give him business since guest were previously satisfied. Well that was over 5 years ago and it seems things have changed.

Then the car broke down, the battery said full and it died.

Over all his attitude and they way he spoken to me was so disrespectful, rude and unprofessional. There are many golf car rentals in town- find a better one.

We recently visited Sayulita. My husband and older son had a surfing lesson scheduled. That left me and my younger son to enjoy the afternoon poking around the town. My younger son is in a wheel chair. After some lunch and an attempt to tour the town, it was obvious that the cobbled streets and uneven sidewalks of this quaint town are not exactly handicap friendly. So we decided to rent a golf cart for an hour or so and tour around. Roy's was the closest rental place. We arrived at 3:00pm. I asked to rent a golf cart for an hour or so. They informed us that they do not have pricing per hour and would need to charge us the full fee for a whole day and the golf cart would need to be returned no later than 6:00pm. Their website clearly states a discount for people with disabilities. I tried to explain that we only needed it for an hour or so and asked to negotiate the price. The woman at the kiosk called Roy. Roy said no. After noticing that my son was in a wheel chair they did say we could go to another rental agency that rents by the hour. I explained that while that was a good idea, it was really difficult to walk/role the extra 1/2 mile with the wheel chair to other rental agency and I again asked if he would be willing to negotiate the price. That was my mistake because they then knew that going to another business was not an option for us and he stayed firm. To be fair...it's a business. That is his policy. Profit margins. I get it. But they had rented out every golf cart they had for the day and were obviously making plenty of money. Then I found out, from reading some reviews, that they have rented per. hour before. Shame on Roy! They would have earned my respect and a 5 star glowing review if they had been willing to bend a little bit to accommodate a handicap person. I will concede that the golf cart we rented was in good working condition and they were willing to store my son's wheel chair in the shop while we drove around; a small act of kindness. Sayulita is a sweet town; but this sour business left a bad taste in my mouth. To help support handicap people I encourage you to choose another rental agency.

Roy (#2) was very helpful, informative, and on time with the rental. No problems at all with the golf cart and was a great way to zip around town. Gracias Roy!