Roy's Golf Cart Rentals in Sayulita Nayarit Mexico

I tried to rent a golf cart from Roy's.
We are staying and Roy thought his electric carts were not suitable for us.
He recommended his competitor with gasoline powered carts. He took the time to follow up.
I really was treated well and will rent from Roy next time when we stay closer to town.
Frank Gallina

Contacted Roy to reserve a cart. After sending in my deposit I found I was unable to use cart at my rental. Roy went out of his way to make it work but to my dismay I just could not work it out. Roy refunded my deposit that day!!!, I travel a lot, to get a refund same day is almost unheard of. Would recommend just on customer service alone.

We recently stayed in Sayulita for a month. We contacted Roy to reserve a golf cart prior to our arrival and paid the deposit through Paypal. Roy and his wife were very nice to deal with. He delivered the cart to our condo and it was ready upon our arrival. We met with Roy the following day to complete the paperwork. Both he and his wife were very professional and I would highly recommend renting through Roy's Carts.

My family and I visited Sayulita in Feb. We rented a 6 seat cart from Roy which worked perfect with us having a toddler and an infant. Also we had another family with us who were able to rent one last minute. Roy and Pablo were very easy to chat with and very helpful. Next visit I will rent from Roy's for sure.

2nd time we have used Roy's. Carts are perfect
And well maintained. Owner speaks fluent English. Respectful and honest. Will rent from Roy's again next year

This was our second year in Sayulita and the second time we rented golf carts. We had rented from Town Around and tried to rent again from them but they were sold out. We highly recommend renting from them. We do strongly warn everyone to steer clear of Roy’s Golf Carts.

We had booked ahead and picked up our two golf carts for a six day rental. No issues all week until we tried to return the golf carts. Roy arrived and began questioning where the head lights were for one of the carts. We had driven only one of the carts at night so we were not sure they were ever there in the first place but Roy’s wife accused us of hitting something and breaking them off. Of course we were upset and stated we used the locking mechanisms they provided us and suggested they should probably attach the lights so they aren’t easily stolen. Apparently Roy took great umbrance with our suggestion and started yelling at us. In total shock, we asked for the cost of the lights and Roy escalated things by threatening to call the police. We were in disbelief what was happening as we went from unhappy customers explaining ourselves to being threatened to put us in jail.

Unsure of what to do as Roy was now calling the police and laughing at us saying we were now going to jail, I took my phone out to record his conversation with the police on the phone. I could not understand what he was saying as I don’t speak Spanish so I wanted record of it. I continued to ask for the bill stating we would just pay it as we just wanted to leave now. Roy was swearing and laughing at us as he knew we were now concerned the police would be involved. Roy told us it was in the contract that we were responsible. We were so shocked at Roy’s behaviour. He got off the phone and continued to taunt us for the next hour saying the police were coming. It was unbelievable. We just wanted to pay for the carts and the lights and get out of there but Roy would not provide us with a bill.

Finally, his employee showed up, calmed Roy down and we were then told we would not have to pay for the lights anymore but Roy was keeping our deposit (400$ times two) unless I deleted my recording of him and agreed to not give him a bad review. We told him he could not do that and it was completely illegal. He laughed. He then threatened that we were now in Mexico and would be at the mercy of the police. Completely threatening us. I agreed to delete the video and Roy demanded I handover my phone so his wife could check my deleted videos. This was all such an incredibly bad experience. We can not believe this guy is still in business as I see now he’s had other bad reviews and his responses to the former complaints don’t exactly help the situation.

Stay away from this golf cart rental place and if there are no carts available, you’d be better off walking than having to go through what we did. We love Mexico and especially Sayulita but our experience that day with Roy was very negative experience for us and our kids.

We walked in and rented a golf cart with 5 people. We drove away in front of them and they smiled and waved good bye. The next day we drove by and asked if we could extend for one more. Again a nice wave and smile and the lady said ok. About 30 minutes past our reservation. Roy came to our house and started yelling at my husband, being completely unreasonable saying we now will pay for the second day and we will also pay a fine because we had too many people on the cart. The ladies working are not informed, Roy is an a** and I would stay away. Rent through someone who will give you an English contract and be fair and honest up front. So what was suppose to be $45 ended up $150 charge. What a joke.

good service and honest people, attended by a family, i will surely rent to them again!

My boyfriend and I rented an electric golf cart from Roy’s Golf Carts for a week in January. The golf cart was in great condition and the pick up and drop off was seamless. Best deal I found in town for a week long rental!

I want to start by saying that this is our four trip to Sayulita, and we have rented a cart every year- with spotty results. This was our first year renting from Roy. We won't be using any other company from now on!

Our experience with Roy was excellent from start to finish. From the very start, months before our trip, when I booked with him he was prompt with communication and very clear about fees and booking. About a month before we arrived I realized that I had deleted my confirmation email and reached out to him- he replied within hours with all of the information I needed.
When we arrived, Roy greeted us himself and got us set up with a cart. Once during the trip, a tire went a little flat, we stopped by and he promptly fixed it and sent us on our way with a smile!
To end our trip we decided that we wanted to keep the cart for one more day- no worries! He waved us off and told us just to close out and drop off the cart on the day that we were leaving.
He was insistent on us have copies of the contracts and that we see that he voided out the security deposit hold on our credit card after the checked the cart out.

A++ Don't rent from anyone else!