This was our second year in Sayulita and the second time we rented golf carts. We had rented from Town Around and tried to rent again from them but they were sold out. We highly recommend renting from them. We do strongly warn everyone to steer clear of Roy’s Golf Carts.
We had booked ahead and picked up our two golf carts for a six day rental. No issues all week until we tried to return the golf carts. Roy arrived and began questioning where the head lights were for one of the carts. We had driven only one of the carts at night so we were not sure they were ever there in the first place but Roy’s wife accused us of hitting something and breaking them off. Of course we were upset and stated we used the locking mechanisms they provided us and suggested they should probably attach the lights so they aren’t easily stolen. Apparently Roy took great umbrance with our suggestion and started yelling at us. In total shock, we asked for the cost of the lights and Roy escalated things by threatening to call the police. We were in disbelief what was happening as we went from unhappy customers explaining ourselves to being threatened to put us in jail.
Unsure of what to do as Roy was now calling the police and laughing at us saying we were now going to jail, I took my phone out to record his conversation with the police on the phone. I could not understand what he was saying as I don’t speak Spanish so I wanted record of it. I continued to ask for the bill stating we would just pay it as we just wanted to leave now. Roy was swearing and laughing at us as he knew we were now concerned the police would be involved. Roy told us it was in the contract that we were responsible. We were so shocked at Roy’s behaviour. He got off the phone and continued to taunt us for the next hour saying the police were coming. It was unbelievable. We just wanted to pay for the carts and the lights and get out of there but Roy would not provide us with a bill.
Finally, his employee showed up, calmed Roy down and we were then told we would not have to pay for the lights anymore but Roy was keeping our deposit (400$ times two) unless I deleted my recording of him and agreed to not give him a bad review. We told him he could not do that and it was completely illegal. He laughed. He then threatened that we were now in Mexico and would be at the mercy of the police. Completely threatening us. I agreed to delete the video and Roy demanded I handover my phone so his wife could check my deleted videos. This was all such an incredibly bad experience. We can not believe this guy is still in business as I see now he’s had other bad reviews and his responses to the former complaints don’t exactly help the situation.
Stay away from this golf cart rental place and if there are no carts available, you’d be better off walking than having to go through what we did. We love Mexico and especially Sayulita but our experience that day with Roy was very negative experience for us and our kids.
Experienced: February, 2019
Response from Owner/Manager on 02-27-2019
Hola dear esther,how can you see, my reviews are very positive, just that it can not be perfect all the time, it is normal that there is always some problematic client who does not want to be responsible and pay for what he signs,
Greg Allen was the responsible of this rental and he was agree with me, your attitude was really bad regarding paying, it happens when is about money, but is in the contract and Greg signed it, thank you anyway, Greg promised me not to worried about bad reviews, but thank you, there is always people involved who like to think and write even when they do not want to be responsible for their actions,
BTW, i didn’t charge anything for headlights, ask Greg, rkind regards