Beware of Sayulita Entourage! While vacationing with family in Sayulita in July 2022, I booked a scuba dive trip for myself and my daughter and paid in full the day before. Unfortunately, twenty minutes before we were scheduled to arrive at the dive shop, I became very sick. My daughter walked to the dive shop to let them know that we had a medical emergency and would not be able to dive. I subsequently was treated at an Urgent care facility. I kept Entourage informed of my situation including sending them my medical record from the medical clinic. Later, I contacted the owner of Entourage and asked to be rescheduled for a dive later in the week or the following week ( if I had not recovered, I planned to send my other daughter in my place). Other than offering the possibility of a dive with a last-minute cancellation, the owner refused to reschedule or to give a refund. If rescheduled, I offered to pay a compensation fee to support the dive masters on our missed trip. However, the owner considered our situation a cancellation (I thought it was a medical emergency), and she again refused. So, I wrote an email asking her to reconsider and pointed out that customer reviews for most companies are important and that I’d post her cancellation policy in my review. Her attitude was “tough luck you got sick,” and she sent a stream of emails containing bizarre rants, including a veiled threat; “Now after writing what you wrote, do you really want to show up at our office, meet our crew and join our excursion?” (There will probably be a bizarre response to this review). So use Sayulita Entourage at your own risk and understand their “draconian” cancellation policy; don’t get suddenly sick (hard not to get sick in present-day Sayulita), don’t have a heart attack, don’t have to attend to a sick family member, and don’t catch Covid-19 within 24 hours of your excursion because you won’t receive your money back from Sayulita Entourage.

We went diving two days with Christian and crew. They were funny, professional and excellent with our children and us. Our daughter finished her open water dive certification. Our son, 11, went on a discovery dive. He was very nervous, but calmed down thanks to Christian. He had a great experience. My wife and I hadn’t been diving in 20 years and the refresher gave us the confidence and comfort we needed to experience two of this best dives we ever had. Thank you Roberta, Stephan, Christian and crew. We look forward to diving with you again. The Roberts Family

I cannot say enough about this trip we took to Hidden Beach/Marietas Islands! The day was fantastic! Our group of 6 (4 were teens) had so much fun! We listened to everything we were told and were prepared and when we got to the entrance to jump and swim in, it all was so fast but so much fun! The island was gorgeous and we got lucky we were the only people there for our 30 minutes. Our guide was so amazing and funny…he had us all cracking up the entire time but was so knowledgeable and thorough. We saw and experienced so much! This is a must! And Roberta was so easy to book with and communicate and also had good advice for other questions we had about our stay in Sayulita. Thank you so very much!!!!

We paid for a snorkeling trip and when we arrived at our destination, we were only given masks. No fins or snorkels, if you can imagine. When I was setting this up, I asked the guide if he needed our shoe sizes (3 of us) for the fins. He said 'no' because he has inserts he can put in the fins to make any size. Also, when he sent me the invoice it reads: Snorkeling Full Equipment. There was another couple on our boat with a different guide from Sayulita Entourage and they also only got masks. So, we held our breaths and snorkeled which was uncomfortable for my 11 year old daughter.
When we arrived at the snorkeling spot, I saw the boat captain pull out a snorkel and the other two guides talked and then threw the snorkel back into the place he retrieved it from and then we never saw a snorkel again. Our guide said it was due to COVID that we couldn't use snorkels. WHAT? Sanitize them then. They also have scuba diving trips. I imagine they sanitize those for trips otherwise, how could anyone breath under water without a respirator?
I feel like these guys were really lazy and just didn't clean the snorkels before we got on board or something like that. They were not apologetic and did not offer any small refund.
Foolishly, I left too big of a tip. The other couple gave only a small one which was appropriate.

Stephane and Roberta provided a top-notch set of experiences that put my teenage novice divers at ease and enabled them to leave Sayulita as certified open-water divers. Each dive was comfortable yet challenging for the all of us despite our differing amounts of dive history, a testament to the high level of experience and service of Stephane and his team. Most importantly, my kids are excited to dive again! Highly recommend.

From start to finish the entire experience was great! My family of five, including 3 teenagers, were so happy with the trip to the Marietas Islands. Highly recommend Entourage.

I have been out with this company 3 times over the years to go whale watching and snorkeling. We keep going back because the price is good, the experience is personalized, the people are nice, and you get the best value for your money. This is not a booze cruise; they take you out in a a smaller boat and are very good at finding the whales. The guide has tons of info about the area and wildlife, and they take you to the best spots for snorkeling. Included is a delicious taco and ceviche meal and a beverage after. I will continue to to out with Entourage every time I visit.

Communication was prompt and clear. Equipment ready, boat crew kind and attentive.
Dive guide paid attention, provided challenge, respected environment.

My family is not at all experienced in snorkeling but we were really well looked after had the time of our lives the crew was delightful very informative and the fish were in credible. We are all 60 - 73 yrs old but this is a trip for all to enjoy ,

My 20-year old daughter and I had a wonderful scuba adventure in early June. Stephane was a terrific guide. He paid great attention to our skill and comfort level and ensured that we had a exciting adventure. While the visibility was mediocre (cloud cover and somewhat somewhat silty water), we saw two manta rays (huge and hugely exciting), multiple moray eels, and many colorful and interesting fish. He also took us into a small cave, with flashlights, after he was confident that we were comfortable and capable. That was a first for me--even though I've been certified since 1981 (though I've done very little diving since the 1980s and early 1990s)--and super fun.

It was also easy to set up the reservation and deal with logistics. I highly recommend Sayulita Entourage.