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Sayulita EnTOURage was born several years ago under the name Sayulita Diving School. A business originally diving-oriented has now expanded to offer a wider range of experiences to its clients.
To view a menu of our Tours, Excursions, and Services, please view the "Menus & More" tab above
With a FULLY LICENSED and FULLY EQUIPPED 22 foot panga, we organize private whale watching and snorkeling tours around the bay, surfing trips and, of course, diving classes and excursions. We consider wildlife viewing a tremendously exciting experience best shared among small groups of friends. If you are looking for a more intimate setting for your trip, rather than a crowded group excursion, or are after a bit more of attention and dedication during your training, we can definitely fulfill all your needs. Stephane and his crew never fail to satisfy their customers' requests!
At Sayulita enTOURage, you will also find a multi-ethnic team with 4 languages spoken.
We are the result of years of experience and expertise, knowledge of our environment and love of wildlife. Come and join us for an exceptional journey in discovering the natural world.
Please contact us via the form by email or telephone and we look forward to assisting you. You won't be disappointed!
To view a menu of our Tours, Excursions, and Services, please view the "More" tab above
Here the bizarre response to the customer who cancelled 2 spots last minute and offered 15 usd to compensate the loss and to be rescheduled at his own discretion.
What you called a veiled threat was actually a real question which came after the following message you sent :
“ If you insist on your policy of no refund and no rescheduling, even in the event of a last-minute medical emergency, I will post this email to several social media sites, including The Scuba Board, Tripadviser, and Sayulita Life. I will institute a Chargeback on the Wells Fargo bank Visa card. I will advise the 60 US guests, many of whom are divers, to avoid Entourage in March when they arrive for my Daughters wedding”.
My bizarre rants (what a nice choice of words) were just the answers to your emails.
Even after your not so veiled threat you were offered to replace someone else’s eventual last minute cancellation, which according to what you just said shouldn’t have been a difficult matter (hard not to get sick in the present day-Sayulita, correct?) OR to pay a 20% rescheduling fee, which obviously didn’t work for you since you thought our time and your last minute cancelation were worth 15 usd.
So yes, beware of Sayulita Entourage, they do have a cancelation policy and they actually apply that! What a shock and surprise must be for everyone to read this!
Gloria, can you please provide few more details about when you joined our excursion? 2 guides for one snorkeling excursion, no snorkel to snorkel, invoice that says stuff that I never write on the invoice...I am really confused here and wonder if you are writing your concerns to the right operator.
This is Roberta and I am the one in charge of the reservations and this review just doesn’t sound right.