Sayulita Entourage in Sayulita Mexico

We used Sayulita Entourage for a snorkeling tour of the Marietas Islands and Hidden Beach. It was an amazing experience and the best day of our trip to Sayulita. Palmer was our guide to Hidden Beach and he took great care of us and is a wonderful photographer 😄. This is not a big boat/party tour, thank goodness. This is a small boat/personalized experience with knowledgeable guides in a safe environment. Although we had our own gear, we noticed that the snorkel gear and fins on the boat were in great shape and seemed to be quality equipment. The boat was clean and the team looked after everyone. I don’t usually leave a review unless I can say 100% we would use the company again, and this is for sure the case with Sayulita Entourage. No need to look anywhere else.

We took this tour two years in a row and they were quite different. Last year we saw many, many whales and this year far fewer. Last year we felt we were on our own snorkeling and this year the guide was great--stayed right with us and pointed out lots of things. This year it was very windy and there were very high waves. The boat went very fast and it was pretty painful. I ended up with a bruised rib from being smashed into the side of the boat.

Highly recommended! We loved our trip to the Marietas islands with Entourage. Everything, including the van and tour boat, was clean and the tour was well organized. Our boat captain and snorkelling guide were fun, enthusiastic and very knowledgeable, making sure we saw as many different types of fish and birds as possible and experienced the best the islands have to offer. We also appreciated the dinner Entourage organized with our tour group afterward. We also appreciated that the tour groups were kept small.

From the booking, (refund policy very clearly spelled out), to the shuttle ride to the marina, to the dive boat and dive experience, everything was top notch. Friendly staff, very knowledgeable and wonderful demeanor of Stephane our dive master (the best!) can’t say enough of how good our trip to the Marietta’s was. Highly recommended!!

Beware of Sayulita Entourage! While vacationing with family in Sayulita in July 2022, I booked a scuba dive trip for myself and my daughter and paid in full the day before. Unfortunately, twenty minutes before we were scheduled to arrive at the dive shop, I became very sick. My daughter walked to the dive shop to let them know that we had a medical emergency and would not be able to dive. I subsequently was treated at an Urgent care facility. I kept Entourage informed of my situation including sending them my medical record from the medical clinic. Later, I contacted the owner of Entourage and asked to be rescheduled for a dive later in the week or the following week ( if I had not recovered, I planned to send my other daughter in my place). Other than offering the possibility of a dive with a last-minute cancellation, the owner refused to reschedule or to give a refund. If rescheduled, I offered to pay a compensation fee to support the dive masters on our missed trip. However, the owner considered our situation a cancellation (I thought it was a medical emergency), and she again refused. So, I wrote an email asking her to reconsider and pointed out that customer reviews for most companies are important and that I’d post her cancellation policy in my review. Her attitude was “tough luck you got sick,” and she sent a stream of emails containing bizarre rants, including a veiled threat; “Now after writing what you wrote, do you really want to show up at our office, meet our crew and join our excursion?” (There will probably be a bizarre response to this review). So use Sayulita Entourage at your own risk and understand their “draconian” cancellation policy; don’t get suddenly sick (hard not to get sick in present-day Sayulita), don’t have a heart attack, don’t have to attend to a sick family member, and don’t catch Covid-19 within 24 hours of your excursion because you won’t receive your money back from Sayulita Entourage.

We went diving two days with Christian and crew. They were funny, professional and excellent with our children and us. Our daughter finished her open water dive certification. Our son, 11, went on a discovery dive. He was very nervous, but calmed down thanks to Christian. He had a great experience. My wife and I hadn’t been diving in 20 years and the refresher gave us the confidence and comfort we needed to experience two of this best dives we ever had. Thank you Roberta, Stephan, Christian and crew. We look forward to diving with you again. The Roberts Family

I cannot say enough about this trip we took to Hidden Beach/Marietas Islands! The day was fantastic! Our group of 6 (4 were teens) had so much fun! We listened to everything we were told and were prepared and when we got to the entrance to jump and swim in, it all was so fast but so much fun! The island was gorgeous and we got lucky we were the only people there for our 30 minutes. Our guide was so amazing and funny…he had us all cracking up the entire time but was so knowledgeable and thorough. We saw and experienced so much! This is a must! And Roberta was so easy to book with and communicate and also had good advice for other questions we had about our stay in Sayulita. Thank you so very much!!!!

My wife, son & I did a 3-4 hour whale watching excursion in Feb 2022 with Sayulita Entourage. Excellent adventure. Our host was awesome, funny, informative. We saw some whales in the distance, and then towards the end saw the classic humpback whale breach probably 75 feet from the boat. Unbelievably cool! Highly recommend.

We paid for a snorkeling trip and when we arrived at our destination, we were only given masks. No fins or snorkels, if you can imagine. When I was setting this up, I asked the guide if he needed our shoe sizes (3 of us) for the fins. He said 'no' because he has inserts he can put in the fins to make any size. Also, when he sent me the invoice it reads: Snorkeling Full Equipment. There was another couple on our boat with a different guide from Sayulita Entourage and they also only got masks. So, we held our breaths and snorkeled which was uncomfortable for my 11 year old daughter.
When we arrived at the snorkeling spot, I saw the boat captain pull out a snorkel and the other two guides talked and then threw the snorkel back into the place he retrieved it from and then we never saw a snorkel again. Our guide said it was due to COVID that we couldn't use snorkels. WHAT? Sanitize them then. They also have scuba diving trips. I imagine they sanitize those for trips otherwise, how could anyone breath under water without a respirator?
I feel like these guys were really lazy and just didn't clean the snorkels before we got on board or something like that. They were not apologetic and did not offer any small refund.
Foolishly, I left too big of a tip. The other couple gave only a small one which was appropriate.

Stephane and Roberta provided a top-notch set of experiences that put my teenage novice divers at ease and enabled them to leave Sayulita as certified open-water divers. Each dive was comfortable yet challenging for the all of us despite our differing amounts of dive history, a testament to the high level of experience and service of Stephane and his team. Most importantly, my kids are excited to dive again! Highly recommend.